[ HELP ]
Straight answers.
About the system
Is this just ChatGPT with extra steps?
No. A chatbot is one conversation with no memory of your business and no quality control. Your operating system is 50+ skills and 10 specialist agents with your client registry, your brand rules, and verification gates that grade every output before you see it. That difference is why most AI pilots die and this doesn't.
What happens when a better model comes out?
Good news for you. The asset is the operating system, not the engine inside it. When a better model ships, the system swaps engines and everything you own gets faster. We handle model migrations on the care retainer.
Will this replace my team?
No, and we won't pitch it that way internally either. AI deletes the boring 70% of delivery: the reporting decks, the campaign setup, the tenth ad variant. Your people keep the judgment, the client relationships, and the strategy.
Do we really own it?
Yes. It lives in your GitHub repo, runs on your accounts and your API keys. Remove our access any time after handover. There is no lock-in mechanism, deliberately — the care retainer has to earn its keep.
Day-to-day
Output was wrong. What now?
Correct it like you would a junior teammate — specifically. If the same mistake repeats twice, it's a system gap: report it via Get help and we patch the skill so the whole system learns.
Can non-technical people use it?
That's the design. Your team talks to it in plain language. The one command anyone needs: open terminal, type claude, say what you want. Training covers the rest.
How do we add a new client?
Tell Claude: "add a new client: ACME, their ad account is X, folder is Y." It updates the registry and every workflow immediately knows the client.
Our CRM isn't GoHighLevel. Problem?
No. HubSpot, Pipedrive, Close and most CRMs with an API map to the same patterns. We adapt the CRM-touching workflows during install. Truly exotic tools get a Sheets bridge as fallback.
What does it cost to run monthly?
Your Claude Max seats (per person using it) plus the API usage of connected tools (typically small: image generation and voiceovers are cents per asset, ad platform APIs are free). Most agencies land well under the cost of one junior hire's single week per month, for the whole system.
Security and data
Where does our client data live?
In your repo (registry, briefs), your Drive, your ad accounts, your CRM. Nothing is pooled across IA Solutions clients. We see your data only during install and support windows you grant.
What about API keys?
Keys live in your local .env file, which git is configured to never upload. We never ask for keys via email or chat. If a key leaks, rotate it at the source (each tool's dashboard) — then update .env.
Can we limit what the system can touch?
Yes. Permissions are explicit: the system asks before destructive actions, campaigns are created paused, and you can keep any tool read-only by giving it a read-only key.
Working with us
How do updates reach us?
The Updates page lists every change. Care-retainer clients get workflow improvements pushed to their repo after review — you see exactly what changed, in plain language, before merging.
How fast do you respond when something breaks?
Care retainer: same business day, usually faster. During the 30-day install: we're effectively inside your delivery, response is immediate on install-related issues.
We want a new workflow that doesn't exist yet.
That's the best kind of request. Describe the deliverable and the hours it eats on the Get help page. If it generalizes, it often ships to every client's library — you'll see it on Updates.