PORTAL / GET HELP
[ HELP ]
Get help.
Real answers from the people who built your system — not a ticket robot.
Fastest path by situation
| Situation | Do this |
|---|---|
| Something in a workflow looks wrong | Correct it in the conversation first ("use March numbers"). Repeats twice? Email us with the workflow name + what you asked + what came out. |
| A connection/key stopped working | Ask Claude: "test the [tool] connection". If it fails, rotate the key at the tool's dashboard, update .env, retest. Still stuck? Email us. |
| You want a new workflow | Email: the deliverable, who does it today, roughly how many hours it eats per month. We'll size it on the next office hours. |
| Something feels risky/security-related | Email with subject starting SECURITY — jumps every queue. |
Channels
- Email: support@iasolutions.agency — the default for everything. Include the client/workflow name and a screenshot when relevant.
- Office hours: weekly 30-minute call during your first month post-handover, then bi-weekly on the care retainer. Standing invite is in your calendar from onboarding.
- Emergencies during install: you have Faris's direct line from kickoff. Use it — an install blocked is our problem, not yours.
What to include so we can fix it in one round-trip
- Which workflow (the
/nameor how you invoked it) - What you asked for (paste the exact brief)
- What you got vs what you expected
- Screenshot or the output link