`/sales-call-score`

Score a recorded a teammate sales call against the Paradox SOP v3 and post Charlie-Morgan-voiced feedback (with metrics) to the #your-channel Slack channel.

Download the skill file (.md)

Placeholders like ACME Agency, <id> and you@example.com mark values that are per-agency — your install fills them with YOUR clients and accounts. If a section references a helper script you don't have yet, it ships with that workflow's install.

/sales-call-score

Scores one of a teammate Curt's recorded sales calls against SOP v3 and produces Charlie Morgan-voiced coaching feedback plus structured metrics, posted to Slack.

When to trigger

User pastes a Fathom recording id and asks to score/grade it.
User says "ocijeni ovaj poziv", "score this call", "kako je prošao poziv X".
Testing/iterating the auto-scoring system (format, rubric, model).

What it does

Fetches the diarized transcript from a teammate's Fathom account (FATHOM_ADI_API_KEY, X-Api-Key auth).
Computes deterministic metrics: talk-ratio (rep %), duration, discovery-question proxy.
One Claude call via the Max subscription (runClaudeSubprocess → OAuth, NOT the Anthropic API key, which it scrubs), default Opus 4.8, JSON-only output (+1 retry) returns: overall adherence %, 12-section scores, closing-discipline flags (frame / pain / silence-after-price / incentive / binary / deposit), weakest sections, what-went-well, biggest leak, Charlie feedback, and the one fix for next call.
Formats a clean Slack message (no emojis, bold headers) and posts to #your-channel (C0B7XN78W1Y) when --post is passed.

Usage

node ACME Agency/sales-audit/score_call.mjs <recording_id>            # print only
node ACME Agency/sales-audit/score_call.mjs <recording_id> --post     # + post to channel

How it runs in production

ACME Agency/sales-audit/poll_score.mjs runs every 10 min on your server cron (shared/your server_setup/install_scoring_cron.sh). It polls a teammate's Fathom account for newly-finished sales calls (recording done, ≥5 min, has an external/prospect invitee), scores each via score_call.mjs, and posts to the channel. First run seeds (marks existing calls seen, scores nothing) so the channel is never backfill-spammed. State: ACME Agency/sales-audit/data/scoring_state.json (gitignored).

Files

ACME Agency/sales-audit/score_call.mjs — engine (fetch + metrics + Anthropic scoring + Slack format)
ACME Agency/sales-audit/poll_score.mjs — cron driver (poll + seed + score new)
ACME Agency/sales-audit/rubric/sop_v3.md — the committed rubric the scorer reads
shared/your server_setup/install_scoring_cron.sh — cron installer

Notes

Rubric is committed under rubric/ because sales-audit/data + analysis are gitignored (PII). Update the rubric there when SOP changes.
Model: SCORING_MODEL env (default claude-opus-4-8). Runs on the Claude Max subscription (no API billing) via runClaudeSubprocess, which now accepts a model option.
Sensitive: this is per-rep performance feedback. The channel should stay restricted.